Arrival checklist that protects the guest experience

Access and arrival

• The address and the GPS link lead to the right point.
• The advertised parking is available or the alternative is clear.
• The digicode, lock or keybox work.
• The code sent corresponds to the active code.
• The photo of the entrance still looks like the real situation.
• The help number can be reached during the scheduled slot.

Make this check from outside the building where possible.

Accommodation, linen and equipment

• Cleaning and laundry are finished.
• The temperature is adapted to the season.
• Priority devices start.
• Wi-Fi works with the displayed identifiers.
• The promised consumables are present.
• The keys and remote controls are complete.

Report an unavailable device immediately and update the booklet if its use should change.

Security and useful information

Check detectors according to your procedure, accessible exits, useful numbers and the absence of a visible danger. The instructions for swimming pool, fireplace, spa or special amenities must be present and understandable.

The booklet does not replace security equipment or property requirements. It serves to make the right gestures easier to find.

Last digital check

Open the booklet like a guest, on mobile. Check the name, address, languages, schedules, codes, Wi-Fi, links and coverage. Scan the print QR code and check that it always leads to the right accommodation.

Finally read the arrival message Before it is sent. This last minute of control avoids many exchanges on the evening of the check-in.