To be retained
- Describe the actual route rather than a disorderly list of details.
- Add a photo only when it raises an ambiguity.
- Separate route, access and assistance contact.
The six-step model
- Confirm full address and time available.
- Explain access by car or transport.
- Indicate precisely where to park.
- Identify the gate or entrance to the building.
- Give the floor, door and key procedure.
- Specify how to reach you in case of blockage.
Example for an autonomous arrival
"Come through Rue des Fleurs and use the public parking lot on the right of the pharmacy. The entrance to the residence is under the blue sign. Dial the code in the Access section, cross the courtyard and then take stairway B to the second floor. The key box is attached to the left of door 24. »
Action verbs and visible markers make the set easier to follow.
Photos, maps and sensitive information
A picture of a facade, portal or key box can help. Avoid unnecessary galleries and do not publish sensitive information in an image that cannot be modified quickly.
The arrival module and the code module separates the general steps from the accesses.
Test the course before sending
Ask someone who does not know the accommodation to follow the instructions. Check the night course, mobile coverage and the link opening without connection to your host space.
A five-minute test often reveals a missing building number, a bad photo or a code presented too late.
Frequently asked questions
When to send the arrival guide?
General information can be sent one to three days before, and sensitive codes at the time of your procedure.
Should we add a lot of photos?
No. A photo must resolve a specific ambiguity: facade, gate, parking or keybox.
How to handle a night arrival?
Use visible markers in the dark and actually test the course after sunset.