Rules applicable to WelloGuest orders, subscriptions and services.
Last updated: 17 July 2026These general terms and conditions govern the subscription and use of the WelloGuest pay offers offered by JIDELLO.
WelloGuest is a SaaS solution to create, customize and manage digital guest books for guests or guests of accommodation.
The service is mainly for guests, property managers, hotels, campsites, lodgings, managers of accommodation and professionals or individuals engaged in a rental or reception activity.
The customer declares to provide accurate information when ordering and to have the capacity to subscribe a WelloGuest offer.
The features included, usage limits, possible free testing and applicable rates are those displayed at the time of the order or in the subscription space.
Prices can change. Changes to current subscriptions shall be communicated in accordance with the terms and conditions laid down in the applicable service or law.
The order is validated when the customer confirms the selected offer and, if applicable, the associated payment. Access to the service can be opened immediately after validation of the order.
The customer is responsible for the configuration of his booklets, published information and the content available to his guests.
Payments and subscriptions are made by Stripe. WelloGuest does not store full credit card numbers.
In case of failure to pay, opposition, unpaid, suspected fraud or total repayment, JIDELLO may limit, suspend or interrupt access to paid features until regularization.
When an offer is subscribed in the form of a subscription, it is renewed according to the periodicity displayed at the time of subscription, unless terminated under the conditions laid down in the customer space or by the medium.
Termination terminates future renewal. The sums already due in respect of the period committed shall be forfeited, unless there is a legal requirement or commercial act accepted by JIDELLO.
Where the customer acts as a consumer, he may enjoy a right of withdrawal under the conditions laid down in the Consumer Code.
Where access to digital service is provided immediately with the consent of the customer and, where required, its recognition of the loss of the right of withdrawal, this right may no longer apply in accordance with the rules on digital content and services.
WelloGuest can allow guests to present extras, options or additional services in a booklet. The host remains responsible for its offers, rates, conditions, availability and obligations to its guests.
Unless otherwise indicated at the time of activation of a specific feature, WelloGuest does not take any commission on the extras offered via the booklet. However, technical or payment fees Stripe may apply depending on the means of payment used.
JIDELLO makes its best efforts to maintain the accessible service. Interruptions may occur for maintenance, security, updating, technical incident, hosting, third party provider or force majeure.
No permanent and uninterrupted availability can be guaranteed.
WelloGuest provides a technical tool. The customer remains responsible for his/her accommodation activity, information transmitted to guests, published content, regulatory obligations and compliance with his/her practices.
JIDELLO's liability cannot be incurred in the event of misuse of the service, misinformation published by the customer, indirect loss, loss of exploitation or damage caused by a third party provider.
The processing of personal data carried out within the framework of the service is described in the Privacy policy.
These conditions are subject to French law. In case of difficulty, the customer is asked to contact WelloGuest in order to find a friendly solution.
In the absence of an amicable resolution, the competent courts will be determined in accordance with the applicable procedural rules.
