WelloGuest
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Illustrative use cases

Three practical ways to use WelloGuest

Find out how a host, property management and guest house could structure their travel information with WelloGuest.

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A different booklet depending on your organization

Basic information remains similar, but the method of creation, monitoring and updating changes with the number of accommodation units and the type of guest.

01Independent hostAn apartment · independent reception 02Property management companyTwelve property units · several stakeholders 03Guest houseFive rooms · international customers
01Illustration
Independent guest · 1 apartment

Centralize autonomous arrival and repetitive questions

The accommodation is rented on Airbnb and Booking. The host no longer wishes to search for the same information in its old messages at each booking.

Background

  • Keybox and entry difficult to spot.
  • Recurrent questions about Wi-Fi, parking and heating.
  • Departure instructions sent in a separate message.

Proposed configuration

  1. Create the arrival, code, Wi-Fi and departure modules.
  2. Add a photo of the portal and a navigation link.
  3. Place the QR code in the entrance and share the link before the stay.
Expected profitUnique and consistent information on all channels.
Points to followWi-Fi messages, arrival calls and update times.
02Illustration
Property Managementrie · 12 property units

Standardize control without mixing property

Several people are preparing arrivals. The structure of the instructions must remain common, while the codes, equipment and contacts differ for each property.

Background

  • Information distributed among documents, couriers and team members.
  • Risk of copying the code or photo of another dwelling.
  • Local recommendations difficult to maintain for each neighbourhood.

Proposed configuration

  1. Create a common structure with a log specific to each dwelling.
  2. Assign an audit manager for access and time.
  3. Use a different QR code by good and a common visual identity.
Expected profitA reproducible method without standardizing sensitive data.
Points to followErrors in access, property questions and correction time.
03Illustration
Guest house · 5 rooms

Maintain a human welcome while guiding several languages

The owners personally welcome their visitors, but want to make schedules, shared spaces and recommendations accessible to foreign guests.

Background

  • Breakfast times repeated orally on each arrival.
  • Local information available only in French.
  • Rules of shared spaces difficult to find in the evening.

Proposed configuration

  1. Present schedules, common spaces and contacts in short modules.
  2. Enable languages that are useful to the clientele actually welcomed.
  3. Add a personal selection of restaurants, markets and activities.
Expected profitA permanent support that completes the exchange with the owners.
Points to followQuestions on schedules, use of languages and local consultations.