Bringing in without stress
Give the address, path, parking and method of entry before the passenger is in front of the door.
Practical guide • Airbnb and vacation rental
What to put in an Airbnb digital guest book?
Here is the information really useful to your travelers, ranked in the order of the stay. No generic document to complete: you will know what to explain, where to place it and how to simply formulate it.
1 free bookletNo credit card requiredLink and QR code included
Guest's journey8 entries
- 01Before you arriveWelcome, address and access
- 02EnteringCodes, Wi-Fi and first benchmarks
- 03During the stayEquipment, rules and good addresses
- 04Before leavingKey records and return
The simple ruleUseful information must be found within 10 seconds.
The essential before writing
Your booklet must accompany the stay, not copy your ad
An ad helps to book. A digital guest book helps the guest once the reservation is confirmed: it tells them what to do at the right time, with short answers and immediately usable.
Making property obvious
Explain only equipment that requires special handling, precaution or adjustment.
Preparing for a simple departure
Consolidate expected actions, schedule, keys and last contact to avoid conflicting instructions.
Checklist complete
The 8 entries to put in your digital guest book
Follow the actual order of the stay. You can remove a section if it does not concern your home, but avoid hiding urgent information in the middle of a long text.
Upon reservation
A short and reassuring welcome message
Present the host, confirm that all practical information is in the booklet and indicate how to contact you if necessary.
To be reported
- The name of the host or the name of the property management
- A welcome note adapted to property
- The contact channel to use during the stay
- Schedules during which you are reachable
Before moving
The exact address and arrival route
The guest must be able to reach the right building and identify the entrance without calling you, even at night or when several doors look alike.
To be reported
- Full address and name displayed on site
- Time of arrival and early arrival conditions
- Parking, transportation and the last walk
- A photo or visual marker of the correct entry
When you enter
Accesses, codes and keys in the right order
Describe each action from the outside to the inside of the dwelling. Clearly separate the digicode, keybox, floor and door.
To be reported
- The code of the portal or building
- Location and opening of the key box
- The floor, door number and useful markers
- Procedure if code or lock does not work
In the first few minutes
Wi-Fi and the first steps in property
Gather what the guest is looking for immediately after placing his luggage: connection, temperature, hot water and special lighting.
To be reported
- The exact network name and Wi‐Fi password
- Location of thermostat or air conditioning
- The start of hot water if specific
- Switches or shutters that require an explanation
During the stay
How to use important equipment
Do not make a complete inventory. Explain devices that may cause an issue, mishandling or apparent failure.
To be reported
- Coffee maker, oven, plates and dishwasher
- Television, remote control and services available
- Washing machine, dryer or shared equipment
- Heating, air conditioning and outdoor equipment
During the stay
Useful rules and security information
Formulate the rules clearly and explain the specific constraints of the building. Add the necessary contacts without turning the booklet into a legal regulation.
To be reported
- Calm, visitors, tobacco and animals
- Sorting, garbage and collection days
- Precautions regarding balcony, swimming pool or fireplace
- Host number and emergency numbers
To enjoy the stay
A really personal local selection
Some reliable recommendations bring more value than a long copied list of a search engine. Specify why you recommend each address.
To be reported
- A bakery and a local business
- Two or three restaurants for different budgets
- Useful transport and services around property
- An activity or walk you really know
The day before the check-out
Short and achievable departure instructions
Indicate the time limit and the few actions actually expected. Guests must quickly understand where to leave the keys and how to report their departure.
To be reported
- The exact time of departure
- Dishware, waste and laundry according to your needs
- Closing windows, shutters and equipment
- Where to deliver keys and message to send
Avoid
Four errors that make a booklet difficult to use
The best booklet is not the longest. It is the one in which a guest immediately finds the right answer, from his phone.
Compare PDF and digital bookletCopy all announcement
The commercial description, sleeping list and booking arguments hide the practical information.
Write long paragraphs
On the phone, use explicit titles, short lists and one action per sentence.
Mix all the moments of the stay
An input code, restaurant recommendation and departure instructions must not be in the same block.
Leave information out of date
An old Wi-Fi password or a closed business immediately loses confidence in the guest.
To take action
Start with the questions your travelers already ask you
Reread your last ten conversations: every question repeated must become information easy to find in the booklet. Then test the result on a phone before sharing it.
- 1Gathering Recurring Messages
- 2Place each answer in the correct section
- 3Shorten texts and add benchmarks
- 4Update as soon as a question returns
Turn this checklist into a digital booklet
Create your items, add the information specific to your accommodation and share a single link always up to date. The first booklet is free, without credit card.
Create my guest book free
Frequently asked questions
Prepare the content of its Airbnb booklet
What should an Airbnb digital guest book contain as a priority? +
Start with the exact address, arrival, access, Wi-Fi, host contact and departure. Then add equipment, rules, safety and your local recommendations.
Should we take over all the information from the Airbnb announcement? +
No. The ad is used to convince before booking. The booklet must especially answer the practical questions that appear after the reservation and during the stay.
In what order do the information appear? +
Follow the traveler's timeline: arrival preparation, access to accommodation, first minutes, use of equipment, life on site, local recommendations and departure.
How to protect property access codes? +
Avoid publishing them on a freely accessible page. Provide the sensitive link or information only to the passengers concerned and at the appropriate time.
How long does it take to prepare the content? +
A first version can be written quickly from your recurring messages. It then improves when you add the answers to the questions actually asked by guests.
Should the booklet be available in several languages? +
This is recommended if you regularly welcome foreign guests. Prefer short sentences and especially check sensitive information such as access and security.