To be retained
- Remember the time of departure and handing over the keys first.
- Only ask for the actions planned and announced in your organization.
- Keep a complete checklist in the booklet and a short reminder in the mail.
What the guest must understand immediately
The message must answer four questions: when to leave the accommodation, where to leave the keys, what to do with laundry and where to drop the waste. Add a security check only if it is useful, e.g. close windows or turn off a specific device.
A long list can be poorly lived and will be less well followed. The guest's mission is not to replace the cleaning team. So separate the simple actions expected from the tasks that fall under your operation.
Airbnb departure message template
Hello [First name], I hope your stay went well. Small reminder: departure is scheduled tomorrow before [hour]. Before leaving, thank you for [Action 1], [Action 2] and [Action 3]. Leave the keys [exact location] and check that [door or window] is closed. The complete checklist is here: [link to booklet]. Thank you for your stay and welcome back!
The tone remains warm while giving a clear sequence. If you propose a late departure, present it separately to avoid confusion on standard time.
Coordinate message and booklet
In WelloGuest, the module Starting information serves as a sustainable reference. The message sent the day before can therefore remain brief and point to this page. If a statement changes, you update the booklet without rewriting all the explanations.
Also place the QR code in a visible place at the time of departure: near the door or keyring, not at the bottom of a binder.
After departure: thank without forcing the opinion
Once the accommodation is returned, simply confirm that everything is over and thank the guest. You can invite him to share his feelings, but avoid conditioning an advantage to a positive opinion. A natural and honest demand protects trust.
If there is a problem, treat it in the appropriate channel with facts and photos, separately from the courtesy message.
Frequently asked questions
When to send the Airbnb departure message?
A reminder the day before often suits. For a very early departure, the guest can prepare keys, linen and waste without any emergency.
How many tasks do you ask the guest?
Limit yourself to simple actions that are truly necessary and consistent with what has been announced. A short list is more readable and better followed.
Can we propose a late departure?
Yes if your organization allows. Clearly present price, schedule and availability without implicitly changing standard time.