To be retained
- Limit the checklist to the actions necessary to secure and prepare the accommodation.
- Send a reminder before departure and keep the same instructions in the booklet.
- Distinguish reasonable storage and work tasks.
The checklist ready to adapt
- Departure before [hour].
- Close the windows and turn off the lights.
- Place the waste in [location] if requested.
- Collect the dishes used and throw or empty the dishwasher according to your organization.
- Leave the keys to [location] or close the keybox.
- Report damage or forgotten object.
What it is better not to ask
An excessive list creates a bad last impression. Avoid simultaneously asking for full cleaning, laundry, floor cleaning and a long series of tasks if a household service is planned.
Focus on actions that prevent a problem: open window, lost key, forgotten garbage for several days or equipment left on.
When to recall instructions
The booklet must remain accessible during the stay. A short message the day before departure can call back the hour and return to the Start module. There's no need to copy the entire list to the mail.
For a property management, this method standardises the check-out while keeping the particularities of each accommodation.
Finish on a positive note
Add a sincere thank you and contact for forgotten objects. You can also invite the guest to share a return, without conditioning attention or advantage to a positive opinion.
A clear end of stay contributes to a coherent experience from the first message until the keys are delivered.
Frequently asked questions
When do I send the departure instructions?
They must be accessible in the booklet and can be recalled the day before or the morning of departure.
Can we ask the guest to clean up?
Only ask for reasonable gestures and clearly announce your expectations before your stay.
What if the keys are in a keybox?
Indicate the location, how to close it and the need to scramble the code after use.