Check-out set
The guest knows what to do before leaving the accommodation.
WelloGuest module
Departure Information Module: a simpler and better understood check-out
Explain hours, storage, garbage, laundry, key-collection and last instructions in a clear section to consult before departure.
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End of stay
A clear start avoids forgetfulness and late messages
Guests do not always think about departure instructions before the last moment. This module gathers useful information to make the accommodation right and leave the place calmly.
- Indicate the departure time and possible margins.
- Specify where to place keys, badges or remote controls.
- Explain garbage, laundry, dishes or storage.
- Add the last instructions without writing a long message.
Benefits
A better prepared start to limit forgetfulness
The departure module helps guests to follow your instructions, without multiplying reminders at the end of the stay.
Clear key delivery
Keys, badges or remote controls are placed in the right place.
Improved property
Storage, laundry or dishes are explained simply.
Less reminders
Information remains available without sending a message.
Recommended content
What to put in the initial information?
The section should be concise, practical and easy to read on the morning of departure.
- Time limit of departure and late departure conditions if available.
- Instructions for keys, badges, parking or key box.
- Storage, linen, dishes, heating or windows.
- Waste bins, sorting, local waste or specific instructions.
Please leave the accommodation before 10am, close the windows and put the keys in the key box.
Please empty the refrigerator, launch the dishwasher and place the bags in the sorting bins near the gate.
Check out before 11:00. You can leave your luggage at the reception if necessary.
Configuration
Create an effective starting sheet
List the actions in the order in which the guest must do them.
Set the schedule
Indicate clearly the departure time and possible exceptions.
List Actions
Add storage, laundry, garbage, keys and checks.
Keep the text short
The start reads quickly: prefer simple and actionable sentences.
Prepare a clearer departure for your travelers
Add your check-out instructions to an easy-to-read digital booklet up to the last minute.
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FAQ
Frequently asked questions about module Start information
Can I propose a late departure? +
Yes. You can indicate in the instructions or use the paid Extras module to offer a dedicated option.
Can I add sorting instructions? +
Yes. You can explain the garbage bins, local waste or sorting rules in the module.
Can the instructions change depending on the accommodation? +
Yes. Each booklet may have its own starting information.
Can the guest read the instructions after the stay? +
They can be consulted as long as the link in the booklet remains accessible.