To be retained
- Use a different message when booking, before arrival and after installation.
- Keep sensitive codes for the appropriate time.
- Add a unique link to information that may evolve.
Example after booking
"Hello Marie, thank you for your reservation. We are delighted to welcome you from 12 to 15 September. A few days before your arrival, you will receive access information. You can already consult the property booklet here: [link]. »
This first message confirms the reservation without spreading codes too soon. It also gives the guest a stable place to find general information.
Examples to send before arrival
"Hello Marie, your arrival is approaching. Accommodation will be available from 4 p.m. Address, parking and access steps are grouped here: [link]. Write to me if your arrival time changes. »
For an autonomous arrival: "Here is your arrival guide. Follow the steps in order and keep the link during the stay. The assistance contact is indicated in the booklet. »
Examples to display in the booklet
"Welcome to the Docks Cocon. We have prepared this booklet so you can quickly find Wi-Fi, equipment and our good addresses. We wish you an excellent stay in Le Havre. »
A professional version can remain personal: "The whole team welcomes you. For urgent requests, use the contact indicated. For the rest, your guide answers the most frequently asked questions. »
Errors to avoid
- Send a block too long impossible to read on mobile.
- Mix welcome, regulations, codes and advertising.
- Use an automatic tone with no name or mark on the property.
- Let several versions of the same instructions circulate.
The host message module keeps the human part, while the other modules organize the details.
Frequently asked questions
When do I send the Airbnb Welcome Message?
A first message can leave after booking, then a practical reminder is useful one to three days before arrival.
Should the keybox code be put in the first message?
It is better to transmit sensitive information at the time of your arrival.
Can we automate the message while remaining human?
Yes, by personalizing the first name, accommodation, schedule and a short signed word.