To be retained
- Separate the stay information from the commercial content of the hotel website.
- Display the QR code in the room and at the points where the questions appear.
- Present schedules and services in a short, mobile and up-to-date format.
The first answers expected in the room
The customer must find the Wi-Fi, breakfast times, reception number, air conditioning operation, security instructions and departure time. Add luggage storage, cleaning, parking and night access when they concern the property.
Present the information in short cards rather than in the form of an ongoing settlement. Readability on the phone is a priority.
Valuing services without increasing reception
Room service, spa, breakfast in the room, late departure, equipment rental or transfer can be presented with their schedules, prices and terms. A service must be understandable before the client clicks or contacts the reception.
The module Paid extras enables these options to be grouped into the same universe as practical information.
A useful QR code at several locations
In the room, place it next to the desk or the welcome holder. At reception, it can be used during waiting or after closing. Near the spa or breakfast room, use a specific accompanying text while keeping the same link.
The QR code must remain large enough, contrasting and surrounded by white space. Test it at the real distance and with multiple phones.
Measuring what deserves to be better explained
The questions received by the reception give the best list of improvements. For two weeks, note recurring requests: parking, hours, remote control, temperature, luggage storage. Put the most frequent answers at the top of the booklet.
The guide does not replace the team. It provides more time for requests that actually require human exchange.
Frequently asked questions
Where to place the QR code in a hotel room?
On a medium visible near the desk, telephone or home folder, with a phrase indicating precisely the information available.
Should the booklet take over the hotel site?
No. The site mainly helps to discover and book; The booklet meets the concrete needs during the stay.
Can pay services be offered?
Yes. Clearly indicate the service, price, schedule and availability conditions.