To be retained
- Organize the guide according to client questions, not internal services.
- Display schedules and coordinates in short blocks that are easy to update.
- Place the QR code in the room and keep an accessible solution without scanning.
E-book hotel, guest directory or room directory: what are we talking about?
These terms refer to the guide provided to the client during his stay. It replaces or completes the cabinet in the room. Its digital version opens in a browser, usually from a link or QR code, without requiring the client to install an application.
The term is less important than usage: find the Wi-Fi, breakfast times, reception number, air conditioning operation or services available.
Summary of a digital room directory
- Welcome, reception and contacts.
- Wi-Fi, TV and room facilities.
- Breakfast, bar, restaurant and room service.
- Spa, swimming pool, gym and common areas.
- Cleaning, laundry, luggage and departure.
- Security, accessibility and useful numbers.
- Local transportation, visits and recommendations.
Services not available on certain days must clearly indicate their period or schedules.
Connecting the guide to hotel operations
Assign each section to a manager: reception, catering, housekeeping or management. A schedule change must follow a simple validation circuit. Add a verification date to seasonal information and external partners.
A digital guide remains reliable only if its updating is part of daily operation, as are the media displayed at reception.
Deploy the guide without disturbing the stay
First test some rooms and observe the questions received. Place the QR code on a medium identified in the name of the hotel and add a sentence explaining its content. The link can also be integrated into the message before arrival.
The solution WelloGuest for hotels allows you to structure this guide and keep the same address during updates.
Frequently asked questions
What is the difference between an e-book hotel and a room directory?
In hotel usage, both expressions may refer to the travel guide. Room directory focuses more on the directory of in-room services and information.
Should the paper binder be removed?
Not necessarily. Short support can remain in the room, especially for essential information and access to the QR code.
Can the guide offer pay services?
Yes, provided that the content, conditions and price applicable before any order is clearly indicated.