To be retained
- Use consistent information on all your booking channels.
- Share the link at the right time and keep sensitive data under control.
- Adapt content to property rather than the platform.
Required entries
Prepare the full address, parking, transportation, arrival and departure times, key delivery, codes, Wi-Fi, contacts, equipment and important rules. Then add local shops and recommendations.
The guest must be able to move from arrival to stay and then to departure without going through an entire conversation.
Share the same guide on multiple platforms
The accommodation information remains the same, whether the booking comes from Booking.com, Airbnb or your website. A single link reduces inconsistencies and simplifies updates.
However, keep confirmation messages suitable for each channel and check the communication rules applicable to your reservation.
Organize the finish step by step
First present the journey to the property, then enter the building and finally access to the property. If a step is visual, add a specific photo or marker. Separate the arrival information codes to avoid an unreadable block.
A checklist before each season
- Test links and phone numbers.
- Check time, parking and key procedure.
- Update Wi-Fi and codes.
- Remove closed shops.
- Read the rules and instructions.
- Open the booklet from a phone without being connected to your account.
Frequently asked questions
Can we use the same booklet on Booking.com and Airbnb?
Yes, if the information relates to the accommodation and remains consistent with each reservation.
Should the guest create an account?
No. The guest book WelloGuest opens from the link or QR code.
When to send the link to the booklet?
Send the general information upstream, then the sensitive details according to your arrival procedure.