What to put in a really useful Airbnb digital guest book?
A useful Airbnb digital guest book contains eight blocks: welcome and contact, address and route, arrival and access, Wi-Fi, amenities, accommodation rules, local recommendations and departure. Urgent codes, schedules and instructions must be found in seconds on the phone.
To be retained
- Start with information that avoids urgent messages: access, Wi-Fi, arrival and departure.
- Organize the booklet by modules rather than by long linear document.
- Add local recommendations to make hospitality more humane and memorable.
Essential information
An Airbnb digital guest book must first help the guest succeed in his arrival without stress. Priority information is therefore the timetable, exact address, access instructions, parking, key box or lock code and contact to be used in case of problem.
Then the information consulted during the stay comes: Wi-Fi, equipment, heating, air conditioning, appliances, waste sorting, house rules and useful numbers. The more visible these elements, the less the guest needs to write to the host.
What it's best to avoid
The classic trap is to turn the booklet into a twenty-page PDF. On mobile, the guest is looking for an answer, not a file. A good digital booklet separates topics: arrival, Wi-Fi, access codes, equipment, departure and recommendations.
It is also best to avoid information that is too sensitive if it is not necessary before the stay. The right balance is to give enough autonomy without spreading unnecessary details too soon.
The detail that improves the experience
Guests often retain the little practical details: where to drink a coffee, how the plate works, what restaurant to book on foot, where to throw the trash, how to leave the accommodation clean. This information seems simple, but it greatly influences the feeling of welcome.
With WelloGuest, the host can create a Airbnb digital guest book, share it by link or QR code, then modify a set without returning a new document to each guest.
A simple structure to take over
- Welcome: tone, reminder of accommodation and useful contact.
- Arrival: address, time, access, parking, key box.
- Wi-Fi: network, password, login instructions.
- Facilities: heating, kitchen, television, washing machine, instructions.
- Departure: time limit, keys, laundry, garbage, checks.
- Around me: restaurants, shops, activities, transport.
Frequently asked questions
Should the Airbnb booklet be sent before arrival?
Yes, the link can be sent before arrival to prepare the guest, then displayed in the accommodation with a QR code to stay accessible on site.
Does a digital booklet replace Airbnb messages?
It does not replace the whole conversation, but it avoids repeating the same practical information in several messages.
Can we use the same booklet for Airbnb, Booking and direct booking?
Yes, a digital booklet link can be shared over multiple channels as long as the instructions remain consistent with each reservation.