To be retained
- Use the same list of parts and equipment on arrival and departure.
- Take dated and legible photos when something needs to be documented.
- Distinguish a normal use trace, a defect already present and a new damage.
Prepare the list before arrival
Cut the accommodation by areas: entrance, living room, kitchen, bedrooms, shower rooms, exterior and annexes. For each area, list only the items that need to be checked: visible cleanliness, main furniture, appliances, windows, keys and valuable equipment.
An endless list will be abandoned. Focus on the points that actually allow you to compare entry and exit.
Document an observation correctly
Write a localizable fact: "8 cm stripe on the bottom door of the refrigerator" rather than "damaged kitchen". Take a photo set to locate the area, then a close-up photo. Avoid dark, blurred or unmarked images.
If the guest reports a defect on arrival, register it before the stay. You avoid confusing it with a subsequent event.
Compare the exit with the same route
Take the areas in the same order and check the items indicated at the entrance. Add new observations without changing the original history. The consistency of the route makes the comparison faster for the host, the property management and the guest.
WelloGuest modules dedicated to larrival and exit allow these two moments to be clearly separated.
What the state of affairs does not replace
A practical statement does not replace your rental terms, the rules of the platform, the necessary proofs or legal advice adapted to your situation. In case of significant disagreement, keep the exchanges and follow the procedure of the booking channel concerned.
The best state of affairs remains factual, dated and shared without premature accusation.
Frequently asked questions
What photos are taken when the situation is up?
Photograph defects, important equipment and areas requiring comparison, with an overview and then a readable detail.
Can we check the location on the phone?
Yes. A moving path allows you to follow the piece by piece list and add observations at the time they are found.
Do you need to photograph everything every time you stay?
Not necessarily. Define a coherent foundation and document above all the significant elements or changes found.