To be retained
- Separate the residence floor from the specific instructions for each dwelling.
- Assign a responsible officer and audit frequency to schedules and services.
- Test the course before arrival, in the room and at the time of departure.
Build a common base at the residence
Centralize general access, reception, shared Wi-Fi, security, shared areas, breakfast, swimming pool, laundry, parking and contacts. Add baggage, cleaning and departure arrangements when these services are available.
Seasonal schedules must indicate a period of validity and be attached to a person responsible for updating them.
Keep a log specific to each dwelling
Number, building, floor, beds, access, useful inventory and equipment may vary. Each dwelling must therefore keep its specific information, even if the presentation and tone are common to the entire residence.
Avoid unchecked copy and paste: A single code or photo error can send the client to the wrong apartment.
Clearly present the services and their prices
For each service, indicate what is included, availability, schedule, price included and how to book. Distinguish practical information from a command action. The customer must understand before paying what he will receive and under what conditions.
Add alternatives when the service is complete: close commerce, partner delivery, transport or similar activity.
Deploy and control the guide
Start with a building or property category. Test the link in the messages, the QR code at reception and in-room support. Analyze questions that persist and then correct the location or content.
For several goods, the method used by the property managers with WelloGuest helps standardize control while keeping the log of each accommodation.
Frequently asked questions
Do you need a different QR code per apartment?
A home-specific guide avoids access and equipment errors. You can keep a common visual identity at the residence.
How to manage seasonal schedules?
Indicate their validity period, assign an official and plan an audit before each change in season.
Can we sell services from the booklet?
Yes, if service, price and conditions are clearly presented before confirmation and payment.