To be retained
- Prepare the finish as a course, not as a list of instructions.
- Separate sensitive codes from general information.
- Add photos or visual cues when access can cause confusion.
Before arrival: reduce uncertainty
The guest must know where to go, when to arrive, where to park and how to enter. The information to be prepared is the exact address, possible markers, arrival time, parking, building, floor, intercom, key box and key recovery steps.
These elements gain to be grouped into a arrival information module rather than scattered between several messages.
During arrival: guide without overloading
A useful instruction is short, orderly and verifiable. If access involves several steps, it is better to number them. If entry is difficult to recognize, a photo can avoid a call at the wrong time.
The codes shall be legible but not drowned in long text. A module dedicated to access codes helps the guest quickly find portal, building, keybox or connected lock.
After entry: refer to the right information
Once installed, the guest often searches for Wi-Fi, heating, television or sorting instructions. The autonomous arrival does not stop at the door opening: it must naturally lead to the rest of the booklet.
A link or QR code WelloGuest keeps this route smooth, even when you are not available immediately.
Quick checklist
- Full address and entry mark.
- Time of arrival and rule in case of delay.
- Parking or transport access.
- Gate code, building, keybox or lock.
- Useful photos if the place is difficult to identify.
- Contact in case of real blockage.
- Link to Wi-Fi, equipment and departure.
Frequently asked questions
Is the independent check-in suitable for all accommodations?
It is especially appropriate when access can be clearly explained and the codes or keys are reliable. If access is complex, detailed photos and steps become important.
When do I send the arrival information?
It is best to send general information upstream, and then sensitive codes at the appropriate time depending on your organization.
Is a digital booklet sufficient for problems?
It greatly reduces repetitive questions, but it is necessary to keep clear contact for real blockages upon arrival.