To be retained
- Repeating questions often come from scattered information.
- Wi-Fi and codes must be visible in seconds on mobile.
- The equipment sheets avoid turning each stay into technical support.
The most important issues
In a vacation rental, the most frequent requests often concern the same subjects: Wi-Fi password, portal code, keybox, heating, television, coffee machine, garbage bins and departure instructions. These aren't necessarily big problems, but they come at the wrong time.
The solution is not to write longer messages. Rather, it involves providing clear access to short, well-classified and available information all the time.
Wi-Fi and access: two modules to isolate
The Wi‐Fi module must display the network, password and a simple set-up if the connection requires a particular step. The Access code module must separate uses: gate, building, key box, lock, bike room or parking.
This separation makes the booklet more readable. It also prevents a guest from scrolling a whole page to find information of ten characters.
Equipment: anticipate small blockages
A clear host equipment is not always for a guest. A short plug for TV, air conditioning, washing machine or coffee machine can be enough to avoid several exchanges.
The instructions are even more useful when they include a photo, a link to a notice or a simple sentence about what to do. The aim is to reassure without overloading.
Transforming organization into better experience
Fewer messages do not mean less welcome. On the contrary, an autonomous guest often feels that the stay is better prepared. It keeps contact with the host for real requests, not to find a password or understand a remote control.
WelloGuest helps structure this information in a link-shared digital booklet or QR code, suitable for independent hosts as well as property managers.
Frequently asked questions
Where to display the Wi-Fi password?
The simplest way is to make it available in the digital booklet and place a QR code near the internet entry or box.
Should access codes be placed in the booklet?
Yes if your organization allows, but you should avoid displaying sensitive information too early and keep the instructions up to date.
Are the equipment sheets useful for a small accommodation?
Yes, especially for equipment that generates questions: heating, air conditioning, television, household appliances or waste sorting.