To be retained
- Check your stay information before each season.
- Centralize codes, Wi-Fi, arrival, departure and instructions in one link.
- Keep a clear record of what is passed on to the guest.
What changes especially for the hosts
Airbnb announced an update to its applicable conditions in 2026. Even if these changes are part of the platform, they remind one very concrete thing: a host must keep its travel information consistent with its announcement, its house rules and its way of welcoming.
In practice, mistakes rarely come from a lack of good will. They arrive when the portal code is in one message, Wi-Fi in another, starting instructions in an old PDF and local recommendations in a never updated note.
Tourist tax, declaration and sensitive information
In France, Airbnb also documents the collection and transmission of certain information related to the residence tax. For guests, this reinforces the interest of separating administrative information, sensitive information and instructions that are really useful to the guest.
A digital booklet does not replace your administrative obligations. It serves to make the reception more readable: access to accommodation, hours, facilities, departure, useful contacts and good addresses.
What WelloGuest can help structure
- An arrival module to avoid last minute messages.
- A code and access module to find portal, keybox or connected lock.
- A Wi‐Fi module that can be read from the phone, without any application to install.
- Equipment instructions to reduce small repetitive questions.
The aim is not to add a layer of complexity. It is to give the guest the right link, at the right time, with clear information.
Frequently asked questions
Does a digital booklet replace the Airbnb rules?
No, it does not replace the rules of the platform. It is used to make travel instructions clearer and easier to consult.
What information should be checked before the season?
Accesses, Wi-Fi, schedules, departure instructions, equipment and useful contacts must be read before each strong period.