Arrival
Address, route, parking, entrance, keys, check-in window and backup contact.
Airbnb host checklist · 7 min read
What to include in an Airbnb welcome book
Use this checklist to create a guide that answers real traveller questions without overwhelming them with unnecessary information.
Arrival checklistStay essentialsDeparture instructions
One scanEverything guests need
Built around real guest questions
The short version: cover the moments when a guest can become blocked
Prioritise access, connectivity, property operation and departure. Then add a concise, personal layer of local recommendations. The guide should complement the listing and booking messages rather than repeat them.
Stay
Wi-Fi, temperature, appliances, waste, safety, rules and nearby essentials.
Departure
Check-out time, keys, dishes, bins, linen and what not to do.
Before and during the stay
Give precise instructions at the exact point of use
A guest standing outside needs a short entrance sequence, not a paragraph about the neighbourhood. Inside, keep Wi-Fi and key equipment easy to reach from the home screen.
Arrival checklist
Full address, map pin, final route, parking, building access, key collection and assistance.
Living checklist
Wi-Fi, heating or cooling, hot water, television, cooking, laundry and waste.
Safety checklist
Emergency numbers, exits, alarms, pool or fireplace rules and property-specific hazards.
Experience and departure
Help guests enjoy the area and leave without uncertainty
Local content should be selective and current. The departure checklist should be short enough to follow and should never hide the most important requirement among minor tasks.
Nearby essentials
Food, pharmacy, transport and urgent practical services.
Personal recommendations
A small set of places with a reason to choose each one.
Check-out
Time, key return, security, waste and the minimum cleaning expectations.
Frequently asked questions
Clear answers before you start
The practical details hosts and hospitality teams ask most often.
Should I include my house rules again?
Include the rules that affect behaviour inside the property, but keep them consistent with the Airbnb listing and booking conditions. Short explanations improve compliance when the reason matters.
Should access codes be in the welcome book?
Only include them in line with your security process. Time-limited codes and controlled release are safer than exposing permanent credentials too early.
Can the same checklist be copied to every property?
Use the structure as a quality checklist, but verify every instruction and recommendation for the specific property before publishing.
Ready to improve the welcome?
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