Before check-in
Send the guide link with arrival instructions so guests can prepare before travelling.
For Airbnb hosts and short-term rentals
A better Airbnb welcome book, ready before check-in
Give travellers the information they need at the right moment, reduce repeated messages and deliver a more confident arrival.
Works with Airbnb messagesNo traveller accountFirst guide free
One scanEverything guests need
Built around real guest questions
Turn recurring Airbnb questions into a smooth guest journey
Your listing sells the stay. Your welcome book helps guests live it. It should answer practical questions clearly without copying the whole Airbnb description.
Inside the rental
Place the QR code where guests naturally look for Wi-Fi and property instructions.
At check-out
Make the departure checklist visible and remove ambiguity around keys, bins and timing.
Practical content first
The essential Airbnb welcome book sections
A strong guide is specific to the property. Avoid vague directions and generic lists copied from the internet.
Access details
Describe the final approach, correct entrance, parking, lockbox and backup contact.
Property instructions
Explain only the equipment that can confuse guests or cause damage if used incorrectly.
House rules in context
Keep rules short, explain important reasons and place them near the relevant information.
A more personal stay
Add local recommendations that feel genuinely useful
Travellers value a short selection more than a generic directory. Recommend places you know and include why each one is worth visiting, approximate distance and whether booking is advisable.
Immediate essentials
Nearest supermarket, pharmacy, bakery, fuel and public transport.
Host favourites
Restaurants, markets, walks and activities matched to different guest needs.
Reliable details
Link to the official place page so opening hours and directions remain accessible.
Frequently asked questions
Clear answers before you start
The practical details hosts and hospitality teams ask most often.
Does Airbnb provide a welcome book?
Airbnb provides listing and guidebook features, but many hosts use a dedicated digital welcome book to organise property instructions, access details and local tips in one branded mobile guide.
When should I send the welcome book?
Send the link after booking or in your pre-arrival sequence, then display the QR code inside the property. Avoid sending sensitive access codes earlier than your security process allows.
Can I use WelloGuest with Booking.com or direct bookings too?
Yes. The guide is independent of the booking platform, so the same property guide can be shared with guests from Airbnb, Booking.com or direct reservations.
What should not be in an Airbnb welcome book?
Do not expose permanent sensitive credentials unnecessarily, publish personal data or fill the guide with generic tourism text. Keep it accurate, property-specific and easy to scan.
Ready to improve the welcome?
Start free Create your first digital guest book free
No credit card. No application for guests. Share your guide by link or QR code.